FAQ

1) What is Shallot Collection?

Shallot Collection is the leading Premium business-to-business online fashion wholesale platform that connects Korea wholesalers to worldwide retailers.

2) How do I join?

All retailer can join Shallot Collection as a buyerhere. There are two membership options, and each option has different requirement. Please read carefully and join our premium marketplace.

To join us, please be prepared to give the required information below.

1. Shallot Collection Membership: Free

• Basic information (first and last name, email address, phone number, billing address).

• Company name, address, and shipping address

• Copy of Seller’s permit

To become a Shallot Collection retailer with full accesses, registering retailers will need a valid Seller’s permit or equivalent business documents that can prove your current business. This may refer to as Sales Tax License, Sales Tax Number, Sales Tax Permit depending on the state/country where your business is located. The Seller’s Permit or equivalent document is required for business operating regions where statewide tax in effect.

After registering as a buyer, Shallot Collection’s representative will be reviewed the application and process the profile.

2. Shallot Collection B.C Membership: $99.99/year

• Registration process is same as Shallot Collection Membership process

• B.C membership fee is for unrelated category customers, pre-opening business customers, or individual sellers who want to buy on Shallot Collection’s premium B to B platform

• Your membership will automatically renew under the exact same conditions unless You cancel it, or the Company cancels it. A $99.99 membership fee will be automatically charged to Your credit card on file and You will continue to receive a $99.99 credit that is valid for the same length of your subscription period (one year).

If you have any questions regarding registering, please contact us cs.shallot@gmail.com.

3) How long will the process take to approve for full access to Shallot Collection?

The process time will be taking up to 3 business days. If you have questions regarding business documents or registration process, please contact us cs.shallot@gmail.com. When you email us, please using the email that you registered with on Shallot Collection.

4) What are the required documents for international retailer other than US retailers?

Required documents for international retailers to register for full access are like US based retailers. Business documents may vary depending on the country. Please see below to find out the requirements for your country.

i. Australia (AU)
ii. England (UK)
iii. Canada
iv. New Zealand
v. France
vi. Italy

Please contact our customer service team cs.shallot@gmail.com for registration assistance.

5) How can I change my information?

When retailers go to the My page, under My account section, you can edit your information including company information, shipping/billing address, credit card information, change ID, and passwords etc. If you need further assistance, please contact cs.shallot@gmail.com.

6) Can I share my account?

You agree not to disclose Your username or password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account. If a suspicious activity is found on Your Account, We can terminate, suspend or block Your Account in order to protect You, the Company or Our partners from identity theft or other fraudulent activity. We are not obligated to credit or discount Your subscription on a pro rata basis for holds placed on the Account due to a fraudulent activity.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

Your Account cannot be accessed concurrently on more than a single device. If Your Account has been accessed on one device and an attempt to access the same Account simultaneously is made on a different device, Your Account will be automatically logged off the preexisting device.

7) How do I deactivate my account?

Are you no longer in business or would like to deactivate your Shallot Collection account temporarily or permanently? Please email us cs.shallot@gmail.com with your business name, ID, and billing address.

*Shallot Collection can hold buyer’s account for a variety of reasons. If the account’s activity is suspicious or unusual, we will inquire into these activities and request retailer’s cooperation in identifying and resoling this matter. This is done to uphold the safest platform for all our customers. Thank you for your cooperation.

8) What is my order status?

There is My Order section under My Page. After place the new order, Shallot Collection will update the order status properly, then retailers can check the status of order either My page or email notification.

Once the order has been shipped, retailers get the shipping confirmation via email with tracking number and can track the expected delivery date by clicking on the Tracking No.

9) Why did my order change?

After placing the order, sometimes merchandise can be out of stock. When the order status has been updated, retailers can review and tack order details.

If retailers have any questions regarding order details, please send email us cs.shallot@gmail.com or message direct to vendor.

10) Can I cancel or change my order after submission?

You may cancel or modify Your Order at any time before Your Order status changes from pending to confirmed. Once Your Order status becomes confirmed, we are unable to process any cancellation or modification request to Your Order.

If any changes were made by vendors, retailers will be notified via message and email cs.shallot@gmail.com.

11) What payment methods are accepted?

Shallot Collection is accepted all major credit card (Visa, MasterCard, Affinity Card, American Express cards).

12) Duties & Tax (related shipping partner)

Import duty or taxes are not included in our prices or shipping fee. Any duty or taxes at the destination will be buyer’s responsibility. Buyers are required to check the import customs policy of their countries before proceeding with their orders. Shallot Collection will not be held responsible for issues that occur regarding the customs clearance. If you refuse to pay customs fee, the parcels will return to our warehouse, and a shipping fee and a handling fee may be deducted from your refund.

Shallot Collection use UPS parcel service and we use DPU incoterms. Please be aware about import duties, fees, and taxes.

DPU: DPU (Delivered at Place Unloaded) means the seller is responsible for clearing the goods for export and bears all risks and costs associated with delivering the goods and unloading them at the named port or place of destination.

13) Return Policy (terms and conditions return policy apply)

Since Shallot Collection is INTERNATIONAL B2B Platform, we have a strict Return Policy. Thank you for your cooperation.

REFUND POLICY

Refunds are not permitted after order has been processed. All sales are final. In some case, certain products may be temporarily or permanently out of stock, we will partially refund the amount for that products and send rest or your order items.

RETURN POLICY

Due to the nature of a business-to-business platform that requires international shipping, we are unable to offer an exchange for any Goods. Because exchange is not an option for Our Service, we conduct a thorough product quality control inspection to ensure that the Goods You purchase will not be defective or damaged.

If You believe You have received defective or damaged products, please contact us at cs.shallot@gmail.com including the Order number and the product number(s) for any items you wish to return. Your return request must be made within five (5) business day after delivery has been completed. You may be required to present objective evidentiary proof of any claimed defect or damage.

Once Your return request has been approved, you will need to return the Goods within ten (10) calendar days of receiving Your Order by using the pre-paid return label that will be provided to You. Please scan the shipment receipt and send a copy to cs.shallot@gmail.com.

Your right to refund or store credit is contingent on the Goods being returned in the same condition as you received them. Even if the Goods were defective or damaged when you received them, any Goods which are used, washed, repaired, or altered in any way are not eligible for a return or refund. Goods that are modified or damaged by any reasons attributable to You or returned not in the same condition as You received them, will not be funded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

*CAUTION

Product color may slightly vary due to photographic lighting sources or your monitor settings. Therefore, it cannot be guaranteed that the images and the actual product will be the exact same color.

Please noted, store credit will not be applied automatically, therefore, please enter the RA number when retailer place the order.

1) Returns/Store Credits are Non-acceptable in below conditions

A. Merchandising damaged and used by customers’ fault

B. Customers change their mind and require exchanging and returning.

All returning requests must be made within 5 days in advance at the latest of you receiving the delivery. Please contact us cs.shallot@gmail.com any inquiries regarding return merchandising.

Are you still need help? Please contact us immediately at cs.shallot@gmail.com